Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Preferred Locations: LATAM, Pakistan, Philippines, or South Africa
About the Role
At Pavago, one of our clients is hiring an Operations Specialist to oversee day-to-day workforce operations and ensure seamless execution across a live scheduling platform.
This is not an administrative support role.
You’ll own the complete shift lifecycle—from workforce onboarding and scheduling to real-time issue resolution and client communication—ensuring every shift is filled, every professional is supported, and every client receives exceptional service.
You’ll work across:
- Workforce coordination
- Shift fulfillment
- Scheduling
- Attendance monitoring
- Client communication
- Live operations
- Process improvement
If you thrive in fast-paced operational environments, enjoy solving problems in real time, and take ownership from start to finish, this role is built for you.
What You’ll OwnShift Fulfillment & Scheduling
- Own the end-to-end shift fulfillment process.
- Respond quickly to incoming client staffing requests.
- Assign professionals to shifts based on availability and qualifications.
- Confirm attendance and workforce availability before every shift.
- Ensure shifts are filled efficiently while maintaining service quality.
- Monitor fulfillment metrics and staffing performance.
Workforce Onboarding & Engagement
- Onboard and activate new professionals on the platform.
- Maintain accurate workforce profiles and onboarding records.
- Build strong relationships with workforce professionals to improve engagement and retention.
- Communicate regularly to maintain workforce responsiveness and reliability.
- Support workforce growth and long-term platform participation.
Live Operations & Issue Resolution
- Monitor attendance, clock-ins, and active shifts in real time.
- Respond immediately to:
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