We're looking for an ERP Implementation and Support Specialist to become the go-to internal expert for a custom ERP system currently in its final stages of development. You will own end-to-end ERP knowledge, train team members across departments, provide ongoing support, and ensure the system is adopted and used correctly across the organization.
This is a hands-on, ownership-driven role. You will not be implementing a third-party ERP from scratch — you will be deeply learning a proprietary system and becoming the person the entire company relies on when they have questions, encounter issues, or need training. If you have strong experience with recognized ERP platforms, learn new systems quickly, and take genuine ownership of making sure people actually use the tools they are given, this role is a strong fit.
Why You'll Want to Join
- You will be paid in USD (bi-monthly: every 15th and 30th)
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
- This role requires availability during US business hours
- Become the central ERP knowledge owner for a growing company building its operational infrastructure
- High-ownership role with direct impact on how the entire organization runs day to day
What You'll Work On
ERP Onboarding and Training
- Learn the company's proprietary ERP system thoroughly and become the internal subject matter expert
- Develop and deliver training materials, guides, and walkthroughs for team members across departments
- Onboard new users and ensure they are comfortable and confident operating in the system
- Identify knowledge gaps and proactively address them before they become workflow problems
Ongoing Support and Troubleshooting
- Serve as the first point of contact for ERP-related questions, issues, and troubleshooting requests
- Diagnose and resolve user issues quickly and accurately
- Escalate complex technical issues to the
📌 ERP Implementation and Support Specialist (Ciudad de México)
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📍 Ciudad de México
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