About this Position

The Specialist TIS is responsible for providing first-line remote technical support to internal and external Henkel Adhesive Technologies customers across Latin America, mainly in Spanish, Portuguese, and/or English. This role focuses on delivering timely and accurate technical solutions related to adhesives, surface treatment products, functional coatings, dispensing equipment, and troubleshooting or failure analysis.
What you´ll do
- Support to internal and external Henkel Adhesive Technologies customers across Latin America.
- Delivering timely and accurate technical solutions related to adhesives, surface treatment products, functional coatings, dispensing equipment, and troubleshooting or failure analysis.
- Manages customer inquiries through multiple channels, including phone, email, and chat, while collecting relevant technical information to recommend suitable products, equipment, or escalation paths.
- Identifies sales leads, follows up on customer needs, shares feedback with the organization,



and supports the identification of new product development opportunities.
- Responding to technical inquiries, escalating complex cases to second-level support when required, submitting and following up on RAW, SDS, and SFG requests, translating technical data sheets, participating in technical trainings, and sharing knowledge locally and globally.
- Contributes to process quality by applying the Quality Management System in accordance with ISO 9001:2015 and identifying continuous improvement opportunities.
What makes you a good fit
- Strong customer service orientation.
- Ability to manage customer inquiries professionally through phone, email, and chat, ensuring timely and accurate responses.
- Technical problem-solving skills.
- Capability to analyze technical requests related to adhesives, surface treatment, equipment, functional coatings, and troubleshooting or failure analysis.
- Communication skills.
Some perks of joining Henkel
- Versátil

📌 Customer Service Specialist (Huixquilucan de Degollado)
🏢 Henkel
📍 Huixquilucan de Degollado