The Maintenance Coordinator is responsible for managing the complete lifecycle of assigned maintenance requests from initial assignment through operational completion. This role serves as the primary point of contact for property owners, tenants, and Customer Success Managers regarding maintenance issues within their assigned portfolio. The Maintenance Coordinator is responsible for assessing maintenance requests, troubleshooting issues, obtaining necessary approvals, defining the scope of work, and ensuring each work order is fully prepared for execution. Once all required information and approvals have been obtained, the coordinator transfers the work order to the Technician Manager for scheduling and execution while maintaining ownership of the request through completion and ensuring a high level of customer service.
Maintenance Case Management
- Manage all maintenance requests assigned within the designated property portfolio.
- Serve as the primary point of contact for property owners, residents, and Customer Success Managers regarding maintenance requests.
- Review newly assigned maintenance requests and determine the appropriate course of action.
- Conduct a complete assessment of each maintenance request to identify the issue and determine the appropriate solution.
- Gather all necessary information, including photos, videos, documentation, and supporting details required to process the maintenance request.
- Request additional information or clarification from property owners, residents, Customer Success Managers, or vendors when necessary.
- Troubleshoot maintenance issues to accurately determine the scope of work.
Owner & Resident Communication
- Maintain ongoing communication with property owners, residents, and Customer Success Managers throughout the maintenance process.
- Provide timely updates regarding maintenance progress and work order status.
- Answer maintenance-related questions and address concerns from owners, residents, a
📌 Maintenance Coordinator (México)
🏢 SMD Capital
📍 México
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