Client Support & Scheduling Specialist

Appointment Setting, Client Support & Lead Coordination | Remote | U.S. Hours

Position Type: Full-Time, Remote
Location: Latin America
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a highly organized and phone-confident Client Support & Scheduling Specialist to manage inbound leads, coordinate appointments, and support day-to-day operations.

This is not a passive administrative role.

You’ll be one of the first points of contact for prospective clients, responsible for turning incoming interest into qualified, scheduled appointments.

You’ll own:
- Inbound and outbound calls
- Lead follow-up
- Lead qualification
- Appointment setting
- Calendar coordination
- CRM and pipeline management
- Client communication
- Administrative support

If you’re confident on the phone, highly responsive, and know how to keep leads moving through a scheduling pipeline, this role is a strong fit.

What You’ll OwnPhone & Lead Management
- Handle inbound and outbound calls professionally and confidently




- Respond quickly to new leads and client inquiries
- Conduct consistent follow-up with prospects
- Qualify leads according to company criteria
- Understand prospect needs and guide conversations appropriately
- Move qualified prospects toward booked appointments
- Maintain professional communication throughout the client journey
- Ensure promising leads never go cold because of missed follow-up

Appointment Setting & Calendar Coordination

Own the scheduling process from initial interest through confirmed appointment.

You’ll:
- Schedule appointments between prospects and internal teams
- Coordinate availability across calendars
- Avoid double bookings and scheduling conflicts
- Send appointment confirmations and reminders
- Handle cancellations and rescheduling
- Follow up to improve appointment attendance
- Keep schedules organized and current
- Ensure qualified opportunities move efficiently throug

📌 Client Support (México)
🏢 Pavago
📍 México