What you’ll do:
Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T; products or services to meet customers' needs.
Provide customer service & billing support, solve any issue related with a customer´s account.
Adding new lines or services to accounts to help customer´s business grow
Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
Type of sales: Upgrades, package change, adding new services, plan change
What you’ll bring:
- Advanced English Fluency to engage with U.S. customers
- Experience using a personal computer and Microsoft Office products is a must
- 1 year of sales experience. (Or excellent communications skills).
- Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 06:00 am to 09:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays)
Changing the speed of business comes with many rewards –starting with your paycheck.
Monthly Base Salary: MXN $22,133 (before taxes)
Average monthly bonus of MXN $8,000, when you meet your sales and service targets
Monthly Grocery vouchers MXN $1,583 every 14 days
Monthly Restaurant vouchers MXN $1,267 every 14 days
How versátil is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to t
📌 Ejecutivo de Ventas Bilingüe Call Center (Naucalpan de Juárez)
🏢 At&T
📍 Naucalpan de Juárez
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