Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-through, resolve billing issues, and support accounts receivable operations.
This is not a passive customer support role.
You’ll take ownership of:
- Collections and payment follow-ups
- Billing issue resolution
- Accounts receivable case management
- Customer communication
- CRM accuracy and documentation
- Cash flow protection
You’ll work closely with customers, billing teams, operations, and leadership to ensure outstanding invoices are resolved, payments are collected, and customer accounts remain accurate.
If you’re persistent, organized, detail-oriented, and confident communicating with customers about payments, this role is a strong fit.
- Follow up consistently on outstanding balances until:
- - Payment is received
- A clear payment commitment is secured
- Maintain disciplined follow-up across past-due accounts
- Help reduce:
- - Aging balances
- Delinquent accounts
- Delayed payments
- Identify opportunities to transition customers to auto-pay
- Maintain visibility into payment commitments and collection status
Accounts Receivable Case Management
- Investigate customer billing and payment discrepancies
- Identify the root cause of issues rather than applying temporary fixes
- Open, manage, and resolve cases within Salesforce or similar CRM systems
- Maintain clear case documentation, including:
- - Issue summaries
- Investigation notes
- Customer communication
- Resolution details
- Confirm customers understand the resolution before closing cases
- Ensure cases progress without unnecessary delays
Billing Issue Resolution
- Investigate i
📌 Receivables Support Representative (México)
🏢 Pavago
📍 México
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