Summary
: In this role, you'll sit at the intersection of client service and technical execution. You will set up, test, troubleshoot, and launch email, in-app, and SMS marketing campaigns for our clients, and you'll use AI tools and automation to do it faster and smarter. We're looking for someone with a customer service backbone and a builder's mindset: the kind of person who, when faced with a repetitive task, prototypes a script or AI-powered workflow to eliminate it. You won’t just execute our processes, you’ll question them, redesign them, and help define how a modern, AI-native agency operates. You'll collaborate closely with our email developers, client solutions managers, and designers to deliver exceptional results.

This is a fully remote position based in Mexico, offering flexibility and the chance to collaborate with a global team. While remote work is core to our culture, we also have offices in San Francisco, New York City, Charleston, Barcelona, and Mexico City.

About Scalero
:



Scalero is a Lifecycle Marketing agency with seven years of experience working with dozens of general leaders in tech, e-commerce, and services, including Notion, Figma, and Carnival Cruise Lines. As a startup, we offer opportunities to wear many hats, tackle diverse challenges, and grow into the role you envision for yourself. We're actively integrating AI into how we work, and we want teammates who are excited to shape that. We take pride in showing up every day for our team, aiming higher, and fostering a culture where every voice is heard and valued.

Key Responsibilities
:
- Building engaging marketing campaigns for clients across different industries, including setting up, testing, and sending email, in-app, and SMS campaigns.
- Using AI tools (e.g., Claude, ChatGPT, Cursor, or similar) to accelerate campaign production, QA, reporting, and internal workflows.
- Innovating on how we work: auditing existing workflows (campaign production, QA, reporting, client handoffs), s

📌 Client Solutions Specialist (México)
🏢 Scalero
📍 México