Join Our Team as a Customer Service Representative at Equivity (Temporary Position)

At Equivity, we believe in creating a workplace where every team member thrives. We're seeking a passionate and dedicated Customer Service Representative to bring their unique talents to our collaborative and supportive environment.

Your Impact

The Customer Service Representative, E-Commerce is a key customer-facing member, responsible for providing timely, professional, and solution-oriented support throughout the customer journey. This role manages customer inquiries related to orders, shipping, delivery, returns, refunds, product information, damages, warranty claims, and general support. The representative will also assist with order management and customer service activities within Shopify.

What You’ll Do:
- Customer Communication: Respond promptly and professionally via email and phone. Assist with orders, status updates, shipping, tracking, returns, exchanges, refunds, product availability, damages, and warranty claims. Take full ownership of inquiries,



maintain a consistent and helpful experience, accurately document interactions, follow up on open cases, and escalate according to established procedures.
- Shopify & E-Commerce Support: Manage customer and order-related inquiries directly within the Shopify platform. Review and interpret payment, fulfillment, shipping, and customer history data. Process approved order updates, cancellations, returns, and refunds, while identifying next steps for resolution and escalating fulfillment, operational, or system-related roadblocks.
- Returns, Damages & Issue Resolution: Process returns, exchanges, refunds, and damage inquiries in strict accordance with company policies. Gather all necessary documentation and evidence for damage and warranty claims, evaluate issues to determine the proper course of action, escalate items requiring management approval, and track open cases through to final resolution.
- Internal Coordination: Part

📌 Customer Service Representative (Ciudad Juárez)
🏢 Equivity
📍 Ciudad Juárez