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Job Summary

*To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a* *Analyst, IT Operations* *located in* *Guadalajara, North Campus* *.*

Reporting Manager IT; the *Analyst, IT Operations,* will be In charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs.

Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance.



Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.

What a typical day looks like:
- Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
- Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
- Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
- Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
- Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
- Stablish and assure adherence to budgets

📌 Analyst, IT Operations (Guadalajara)
🏢 Flex
📍 Guadalajara