About Us
At BikesOnline, our mission and purpose of "Ride More, For Less" is born from our belief that cycling has the power to improve lives, and the environment. We love to break through old norms, to get bikes and products to our customers quickly and to have a laugh while we do it.

Founded in 2011, we’re global in our approach and presence with staff in 6 countries and growing. We have a genuine focus on nurturing our team with perks like versátil work arrangements, generous staff discounts, a commitment to ongoing learning and internal career progression across our international footprint.

We are passionate cyclists who love inspiring others to ride more. We design our products, provide expert advice and support initiatives to encourage people from all walks of life to enjoy more cycling adventures. We are committed to delighting customers by sourcing and making quality products for less and providing a simplified and exceptional experience.

What You'll Do
As a Customer Service Agent, you will play a crucial role in delivering outstanding support to our US based customers,



assisting them with order issues, returns, tracking, technical inquiries, general sales, and after-sales support. A Customer Service Agent is the first point of contact and the face of our business, supporting a range of products from bicycles, small parts and accessories. The support provided to customers is typically online or via VOIP (voice over internet phone). The primary duties of the Customer Service Agent include:

Customer Interaction & Support
Work within the roster providing support via VOIP and online as required.
Provide outstanding phone, email and web chat-based support to our customers in a fast-paced environment.
Identify and assess customers’ needs to achieve satisfaction in alignment with company policies.
Maintain a positive, empathetic and professional attitude towards customers at all times.
Take ownership of and resolve customer escalations promptly, ensuring approp

📌 Customer Service Agent, Remote Opportunity (Ciudad de México)
🏢 Bikes Online
📍 Ciudad de México