Manage the delivery of transitional services, ensuring compliance with terms and conditions of the TSA Contract
Define and maintain the scope of transitional services, applications and infrastructure
Assess the impact of scope changes and prioritize them based on business needs
Facilitate communication and collaboration among stakeholders, including the service providers, clients, and other relevant parties
Resolve issues and escalate as necessary to ensure minimal disruption to services
Assist with necessary information for the development and implementation of transition plans
Oversee and support of the transitional services BTB projects, ensuring they are delivered on time and budget
Key Responsibilities:
Provide support for the management of the transitional services activities including providing advice and guidance regarding governance and control of build the bank projects
Provide administrative support to the TSA Manager,



helping to maintain the integrity of the Golden Source and collating and delivering accurate and timely reporting to the Service Management team for management consumption
Apply the service transition governance framework to assure the provision of services that meet business needs and are delivered according to agreed conditions
Provide support for transitional services enabling the escalation and resolution of service transition management issues, removal of blockers, and management of risks, issues, and dependencies
Participate and facilitate service transition forums highlighting risks and issues relating to the deployment of new/changed services
Work with service providers to drive the integration of Operational Services
Enforce and follow procedures/processes to maintain updated information related to services in scope
Develop, implement, and maintain robust procedures and processes to govern BTB requirements, ensuring timely and effective delivery
Key Success Metrics:
On-Time completion rate for scope changes
Transitional services BT

📌 Transitional Services Management (Ciudad de México)
🏢 Citi
📍 Ciudad de México