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Job Overview:
The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:
- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research




- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed

Qualifications:
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:
- High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PRINCIPALES FUNCIONES:
- Resolución de reclamaciones realizadas en sucursales y cont

📌 Banamex: Analista en Atención a Reclamaciones (Ciudad de México)
🏢 Citi
📍 Ciudad de México