We are looking for a Customer Support Engineer to provide high-quality technical assistance and customer support for industrial products and connected solutions.
Key Responsibilities
- Troubleshoot technical and product-related issues and guide customers through resolution steps.
- Clearly explain technical information and troubleshooting procedures to customers.
- Identify customer needs and recommend appropriate technical solutions or next steps.
- Document customer inquiries, technical issues, troubleshooting activities, and resolutions.
- Escalate complex technical issues to Product Managers, Engineering, or Product Development teams when necessary.
- Follow up with customers to ensure technical issues are properly resolved.
- Identify recurring product issues and communicate customer feedback to internal teams.
- Collaborate with international and cross-functional teams.
- Maintain a high level of customer satisfaction and technical service quality.
- Manage multiple customer inquiries and technical cases simultaneously.
Experiência y requisitos
Requirements:
- Technical degree or Bachelor's degree in Electrical Engineering, Electromechanical Engineering, Mechatronics, Automation, or a related field.
- Advanced English level - written and spoken.:
- Previous experience in customer technical support, product support, technical service, or a related position.
- Strong technical troubleshooting and problem-solving skills.
- Ability to understand and clearly explain technical information.
- Excellent phone etiquette and customer service skills.
- Strong verbal and written communication skills.
- Ability to multitask and manage multiple customer cases.
Beneficios
- Beneficios de acuerdo a la LFT
Número de vacantes 1
Área Ingeniería
Contrato Permanente
Modalidad Presencial
Turno Diurno
Jornada Tiempo Completo
Horario
- Jornada completa
Estudios Carrera con título profesional
InglésHablado: Avanzado, Escrito: Avanz
📌 Customer Support Engineer (Ciudad Juárez)
🏢 Grupo TECMA
📍 Ciudad Juárez
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