RESPONSABILITIES
- Support taking inquiries and requests from customers and addressing their needs.
- Manage account setup (GIs, Commercial, user access, company structure [super-account/sub-account,etc...]) as well as services setup and follow-up in the system, from service creation support to report delivery and payment tracking (service CUT).
- Define, follow up and confirm (along with coordination and protocol teams) the MD quotation and inform booking changes to customers.
- Support AMs during the meetings with other members of the team in and out of the country to discuss progress and find new ways to improve business.
- Perform random audits to the reports sent by our team.
- Provide all relevant information to the Finance team to invoice the services.
- Follow up with customers for payment collection
- Ability to multitask and juggle several responsibilities simultaneously.
- Organizational skills and good attention to detail.
- At least one year of working experience in operations/ customer service will be a plus.
Education: bachelor's degree on International Business/Trade/Relations or related field.
- Ability to communicate in written and spoken in English and Spanish.
Abilites
- Working under pressure
- Team Work
- Comunication
- Organized
- Proactive