At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do. Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.
If you’re eager to make an impact in a fast-paced, forward-thinking company that is shaping the future of the gaming industry, we would love to hear from you

Role Overview
We are looking for a Customer Engagement Specialist to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.
Key Responsibilities

1. Proactive Outreach:



Initiate outbound communications with customers who have shown interest in our products and services.
2. Customer Conversion: Convert potential customers into active members by providing a positive and seamless customer experience, addressing concerns, and guiding them through the onboarding process.
3. Product Knowledge: Develop and maintain a deep understanding of our company’s offerings to effectively convey their value, benefits, and unique features.
4. Multi-Channel Engagement: Utilise live chat, emails, and follow-up communications to ensure customer satisfaction, foster engagement, and encourage long-term retention.
5. Cross-Team Collaboration: Work closely with the Customer Service, CRM, Operations, and Marketing teams to share insights and improve customer conversion and engagement strategies.

What We’re Looking For

1. Education: Bachelor’s degree required.

Experience:

1. Minimum 2 years in an outbound sales and customer service role.
2. Prior

📌 Customer Engagement Specialist (Ciudad de México)
🏢 Patrianna
📍 Ciudad de México