Operations Supervisor – Call Center

Campaign: Sales/Appointment Scheduling for party events

Location: On-site.

Address: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Role Overview

The Supervisor oversees day-to-day management of a group of sales/appointment setters, ensuring overall campaign performance, client expectations, and operational excellence are achieved.

Responsibilities
- Event & Group Sales: Selling party and corporate events, and group outings.
- Membership Sales: Promotion and closing of recurring membership packages.
- Drive overall campaign performance and delivery
- Analyze campaign metrics, trends, and forecasting
- Develop and execute performance improvement strategies
- Conduct calibration sessions (QA, training, ops)
- Manage client communication and reporting (if applicable)
- Ensure compliance with KPIs, SLAs, and campaign goals
- Support hiring, onboarding, and training initiatives
- Identify process improvements and operational efficiencies
- Manage escalations and ensure issue resolution

Required Skills & Competencies





Leadership & Strategy
- Strong leadership across the team
- Strong professionalism in client-facing environments

Operations Management
- Experience managing KPIs, SLAs, and performance dashboards
- Strong planning, forecasting, and resource allocation skills
- Ability to present performance insights

Qualifications
- 2+ years in call center operations (sales or appointment setting required)
- 1-2+ years of experience in leadership.
- Strong leadership and organizational skills.
- Proven people management and communication skills.
- Schedule: Availability required

What We Offer
- Growth: A great work environment that fosters professional development.
- Wellness: On-site clinic access.
- Security: Law benefits from day one (IMSS, Infonavit, Fonacot, Caja de Ahorro).

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role.

📌 Sales Operations Supervisor (Mexicali)
🏢 company
📍 Mexicali