A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a integral team, united by our desire to connect diverse people with common values for boldr impact.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
As the Senior Manager, Client Experience, you will oversee high-impact accounts focused on customer support and customer experience workflows. You will be responsible for the overall success and health of your direct client accounts, ensuring excellence in service delivery, data accuracy, and value generation. You will also be a thought partner to clients and internal stakeholders, advocating for operational improvements, resourcing alignment, and innovation in how we deliver.
You will support (Senior) Team Captains in leading the teams to deliver consistently on our service commitments and SLA-agreements for the clients in your portfolio.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, Authentic, Empathetic and Excellence in Operations.
WHAT WILL YOU DO
Client Relationship & Strategy
- Serve as the senior point of contact for strategic clients.
- Build a deep understanding of each client’s business model, goals, and what success truly means for them.
- Go beyond monitoring KPIs—connect performance metrics (e.g., CSAT, data accuracy, turnaround times) to business outcomes (e.g., churn reduc