Responsibilities
- Perform all duties as Senior Lobby host, including additional duties as follows::
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems
- Supervises and directs lobby personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures VIPs and priority club guests receive special attention
- Assist Lobby Host in greeting, rooming, and sending off VIP guests.
- Inspects front office and back of house regularly for cleanliness.
- Assists in greeting, rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Provides input for Front Office meetings.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control
- Takes action with the Property Management Systems (PMS) in emergency situation.
- Fully conversant with all hotel emergency procedures.
- Night staff check mail, message of expected guests against the system/computer and expected arrivals
- Handle all Complaints
- Ensure working of all Front Office Policies and Procedures when night staff
- Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
- Efficient check in and check out process
- Review and monitor early morning wake up procedures
- Maintain correct guest registration cards
- Maintain current Hotel information
- Operate communication equipment
- Conduct Credit card checks