Eaton's Corporate Sector division is currently seeking a Call Center Agent Residential.
Job Summary
Provide support to residential electrical products by providing phone-based customer assistance, case management, and technical guidance to customers, contractors, and sales teams.
Job Responsibilities
- Fulfill order management related activities for customers.
- Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
- Identify and implement process improvements
- Maintain daily usage of Sales Force tool
- Change notice management
- Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
- Ability to handle high-pressure, fast-paced environment requiring diligence to detail
- Proven analytical and critical thinking skills
- Ability to constructively manage conflicts and discrepancies towards positive resolution
- Prioritizing customer demand to assist with improved product flow
- Work with finance team to resolve customer credit request
Qualifications
Education level required
- Bachelor's degree in Electrical or related engineering field.
Years And Area Of Experience Required
- Minimum customer interaction experience (2 years).
Technical knowledge
- Knowledge of CRM software and SAP.
- Strong knowledge of Microsoft Office (word, excel, email, internet).
- Strong listen, written and verbal communication skills.
- High Ability to speak, write, and read English - Fully bilingual.
Skills
Soft skills
- Drive for results
- Makes Decisions & Solves Problems
- Demonstrates a Collaborative Style
- Promotes and Champions Change
- Business Acumen
- Pursues personal development
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discriminatio
📌 Call Center Agent Residential (Santiago de Querétaro)
🏢 EATON
📍 Santiago de Querétaro
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