This candidate must permanently reside in one of the following locations in Mexico, applications outside of this region cannot be considered: Mexico City, State of Mexico, Jalisco, Reciente Leon, Queretaro, Puebla, Aguascalientes

Job Summary

The Sales Commission Analyst II is responsible for the day-to-day administration of Rackspace's sales compensation programs, ensuring timely, accurate, and compliant commission processing. Reporting to the Sales Compensation Manager for the Americas, this role partners closely with Sales Operations, Finance, Payroll, HR, and Sales leaders to administer incentive compensation plans, resolve commission inquiries, maintain compensation data, and support ongoing process improvements.

The Analyst II plays a key role in delivering an exceptional seller experience by ensuring commission calculations are accurate, issues are resolved promptly, and compensation processes support Rackspace's Go-to-Market strategy.

Key Responsibilities

Sales Compensation Administration





Administer assigned sales compensation plans in accordance with approved plan documents and policies.
Calculate, validate, and process monthly and quarterly commission payments.
Review commission calculations for completeness and accuracy prior to payroll submission.
Investigate and resolve commission discrepancies, exceptions, and inquiries from sales employees and managers.
Support commission adjustments, true-ups, recoveries, and manual calculations when required.

Incentive Compensation Systems

Maintain employee, territory, quota, crediting, and compensation data within the Incentive Compensation Management platform (Captivate IQ).
Assist with data validation, system testing, and periodic system updates.
Identify data quality issues and partner with Sales Operations and HR to resolve discrepancies.
Support system enhancements and process improvement initiatives.

Reporting & Analytics

Prepare recurring commission reports and dashboards for Sales, Finance, and Total

📌 Sales Commission Analyst II (México)
🏢 Rackspace Technology
📍 México