If you’re looking for a career where you can make a real impression, join General Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
US CIB COO Business Manager
Role Purpose
US CIB COO Business Manager will participate in business activities, supporting Senior Managers with BAU and non-BAU activities, cyclical work pieces such as Annual Reporting and short-term initiatives. The role sits within BAU teams, reports to a Senior Manager, and may have direct reports.
This role is not client-facing and does not hold any portfolios. Employees in a Business Management role are expected to have working knowledge of financial budgeting, strategic planning, communication, and people management processes relevant to their business area.



They are not expected to have specific product knowledge
The role holder will:
Support the execution of business initiatives and activities aligned to the business area’s objectives (excluding change implementation projects).
Participate in business planning activities, which may include financial, technology, and resource planning.
Contribute to senior management decision-making by providing management information, performance insights, analytics, input from forums, and stakeholder feedback.
Support relevant forums and committees, representing the business area’s perspective.
Support the development, operation, and monitoring of internal governance activities.
Identify and investigate discrete issues impacting business unit performance and help drive appropriate remediation.
Evaluate and analyze management information relating to external service providers, monitor their performance, and ensure adherence to service level agreements.

📌 US CIB COO Business Manager (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México