EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking an Application Support Engineer to provide operational and functional support to digital channel platforms, ensuring service continuity through incident diagnosis, analysis, and resolution, execution of operational activities, integration monitoring, and coordination with development and operations teams. This role acts as an intermediary between the help desk and specialized engineering teams.

Responsibilities

Diagnose, analyze,



and resolve moderately complex incidents and requests across digital channels and associated applications
Perform troubleshooting and debugging to identify the root cause of functional and technical incidents
Execute scripts, controlled queries, and authorized operating procedures for service restoration or validation
Carry out service restarts, resets, and validations, batch processes, and critical integrations following established procedures
Update and track tickets in Freshservice, ensuring quality and traceability in documentation
Escalate incidents to the appropriate teams when specialized support or defect correction is required, and coordinate incident handling with Development, Infrastructure, Integrations, and Operations teams
Participate in root cause analysis (RCA) and follow up on corrective actions
Monitor the operational health of critical applications and integrations to proactively identify risks
Comply with ITIL processes a

📌 Application Support Engineer (México)
🏢 Epam Systems
📍 México