No Relocation Assistance Offered

Job Number #175413 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a general consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Manage the Order-to-Invoice (OTI) process following CP Best Practice standards ("Essentials"). This role is responsible for total customer service management for assigned accounts, primarily serving as the lead contact for the CDO team. You will ensure on-time deliveries and cultivate effective relationships between Customer Development Teams (CDTs) and Logistics.





Responsibilities

Execute the OTI cycle using SAP, minimizing manual intervention and ensuring compliance with selling terms.
Build effective internal communications, primarily with Customer Development Teams (CDTs), to facilitate seamless fulfillment.
Collaborate with local CDTs and Logistics to investigate and resolve order management and delivery issues.
Escalating delivery issues to Logistics for corrective action while communicating special internal customer requirements.
Support and enforce all sales terms and conditions across assigned accounts.
Partner with CDTs to handle returns/refusals and follow up on Logistics execution.
Partner with CDTs and Logistics to reduce costs and eliminate supply chain inefficiencies (e.g., plant-direct shipments, pallet efficiencies, order consolidations).
Utilize SAP order processing and fulfillment tools to maximize efficiency and minimize manual touches.
Track

📌 Order to Invoice Analyst (Ciudad de México)
🏢 Colgate-Palmolive
📍 Ciudad de México