Job Title

Specialist, Sales Trainer - Bilingual

Job Description

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.

Duties

Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
Oversee and validate the delivery and quality of provided training




Track the effectiveness of training interventions through multiple assessment tools
Work with all team members to improve sales systems to achieve a positive customer experience
Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
Help create a culture of learning where individuals manage their own development, competence, and performance

Candidate profile

3+ years of experience working in a customer service, training or sales capacity
Expertise in training within your peer group
Experience in high-volume calling
Experience working with Salesforce.com or similar CRM
Technical skills in MS Office
Experience prioritizing concurrent projects and demonstrating project management skills
Experience demonstrating multiple strategies, platforms, and skills t

📌 Specialist, Sales Trainer (Ciudad de México)
🏢 Concentrix
📍 Ciudad de México