EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking an experienced Senior SAP Retail MM/SD Consultant specializing in S/4HANA to provide Level 2 and Level 3 application support.

This position focuses on incident handling, problem resolution, bug fixing, and the implementation of small enhancements.

Responsibilities

Analyze and resolve incidents and service requests related to SAP MM/SD processes within a Retail environment
Perform root cause analysis for recurring or critical issues and propose sustainable long-term solutions




Manage the full ticket lifecycle in ITSM tools such as ServiceNow or Jira, ensuring compliance with SLAs and support KPIs
Collaborate with functional and technical teams, including third parties, for complex issue resolution
Identify and drive problem management initiatives to reduce incident volume and improve process efficiency
Document known errors, workarounds, and solution approaches in the Knowledge Base
Design, test, and implement small configuration changes and enhancements within SAP MM/SD modules
Prepare and validate functional specifications for bug fixes and minor developments
Support transport request management and ensure quality assurance throughout deployments
Provide UAT support, coordinate with business users, and validate solution effectiveness after deployment

Requirements

At least 3 years of professional relevant experience as an SAP MM/SD Consultant
Hands-on expertise wit

📌 Senior SAP Consultant (México)
🏢 Epam Systems
📍 México