We are looking for a Senior Application Support Engineer with strong experience providing L3 and BAU support for production web applications.
This is an application support-focused position rather than a traditional software development role. The idóneo candidate is highly skilled in troubleshooting complex production issues, working with SQL Server, analyzing application behavior, performing root cause analysis, and debugging .NET/C# applications when required.
You will collaborate with US-based development, infrastructure, and business teams, so advanced English and availability to overlap with US working hours are required.
What You'll Do
Provide L3 and BAU production support for web-based applications.
Own complex incidents and application issues through resolution.
Troubleshoot application errors, bugs, performance issues, and production incidents.
Perform root cause analysis (RCA) and implement preventive solutions for recurring issues.
Work extensively with Microsoft SQL Server to investigate and resolve application and data-related problems.




Analyze and troubleshoot stored procedures, functions, triggers, views, and queries.
Debug existing applications built with C#, ASP.NET, .NET Framework and .NET Core.
Implement or collaborate on bug fixes when necessary.
Support and troubleshoot SSRS reports and SQL-based reporting processes.
Monitor application performance and identify optimization opportunities.
Collaborate with development and infrastructure teams on complex technical incidents.
Participate in application updates, patches, testing, and deployments.
Document troubleshooting procedures, solutions, SOPs, and application support processes.
Communicate incident status and resolutions effectively to technical and business stakeholders.

Requisitos

4–8 years of professional IT experience.
Strong hands-on experience in L3 Application Support / Production Support / BAU Support.
Proven experience supporting web-based applications in production environments.
Adv

📌 Senior Application Support Engineer – (Ixtapaluca)
🏢 Softgic
📍 Ixtapaluca