Job Title: Local Site Support Engineer (Level 1)

Service Area: High Level Scope | Sub Scope: LSS - Local Site Support

Join Our Team as a Local Site Support Engineer (Level 1)

We’re looking for a hands-on, problem-solver with a passion for helping others and keeping technology running smoothly. As a Local Site Support Engineer, you’ll be the first point of contact for colleagues across the office—ensuring they have the tools, devices, and support they need to do their best work. No two days are the same, and your work directly impacts productivity, safety, and collaboration across our sites.

Key Responsibilities

Helping Colleagues Stay Productive:
Diagnose and resolve everyday tech issues for desktops, laptops, printers, and mobile devices (Windows, macOS, Linux)
Set up and take down corporate devices—like laptops and phones—with care and speed
Step in with a temporary replacement when a device breaks, so work continues without interruption
Offer friendly, patient, and clear support to non-technical users—turning frustration into confidence




Work closely with Level 2 experts (like End User Computing or EMM teams) when issues go beyond the basics
Keeping the Office Tech Running:
Troubleshoot and maintain essential services like printing, Wi-Fi, voice systems, and digital platforms
Install and configure network hardware—like switches, routers, and Wi-Fi access points—and help keep core systems (firewalls, NAC, DNS, etc.) secure and stable
Fix connectivity problems quickly—whether it’s a dropped Wi-Fi signal or a misconfigured LAN port
Support smart office tech like digital signage, sensors, and smart meters (no deep engineering needed—just solid setup and basic troubleshooting)
Assist with phone system (PABX) tasks when needed, in coordination with our remote specialists
Manage the full lifecycle of printers: unbox, install, test, and decommission as needed
Help set up and troubleshoot audio-visual (AV) equipment for meetings and events—working alongside our AV spe

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