Customer Service Specialist, Accounts Payable Help Desk, AmericasBewerbenremote type: Vor Ortlocations: Guadalupetime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R48713Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit general 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.The P2P Customer Service Specialist, Accounts Payable Help Desk – Americas serves as the primary point of contact for employees and suppliers, delivering high‐quality support across Procure‐to‐Pay inquiries. This role is critical to ensure accurate, timely invoice processing and payment execution, while minimizing disruptions to supplier relationships and business operations.The role focuses on resolving complex PO,



invoice, and payment issues, managing high‐volume inquiries, and ensuring compliance with P2P policies and controls. It requires strong ERP expertise (Coupa, SAP, Oracle), advanced reconciliation skills, and proactive communication to drive issue resolution and improve the overall service experience.This position also acts as a Tier 2 Subject Matter Expert, supporting escalations and contributing to continuous improvement initiatives within the AP Help Desk.This role follows an onsite work schedule and is based in Monterrey, Mexico.Core Responsibilities* Serve as an employee and supplier advocate by delivering exceptional customer service while resolving P2P–related inquiries.* Act as the primary point of contact for internal stakeholders and suppliers regarding PO’s, invoices, payment status, discrepancies, reconciliations, and P2P processes.* Research, analyze, and resolve complex PO, invoice an

📌 Customer Service Specialist, Accounts Payable Help Desk, Americas (Monterrey)
🏢 Ebro Electronic
📍 Monterrey