Company Description

MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.

Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.

Job Description

About the Role

Credentialing Specialist – Customer-Focused, English-Driven Role

We are looking for a Credentialing Specialist with a customer service background to support U.S.-based healthcare providers throughout the credentialing process.



This role is idóneo for professionals who already have experience working with English-speaking clients and want to build a long-term career in healthcare operations.

No prior credentialing experience is required — we provide full training.

What You’ll Do

Customer service experience in English is highly preferred.

Communicate daily with U.S.-based healthcare professionals via email and internal systems.
Manage and follow up on credentialing cases, ensuring accurate documentation and compliance.
Maintain clear, professional communication with clients regarding requirements, timelines, and status updates.
Track and document information in internal systems with a high level of accuracy.
Collaborate closely with internal teams to ensure smooth case resolution.
Handle sensitive information with professionalism and confidentiality.

Qualifications

Required Qualifications

1+ year of experience in Customer Service, Client Support, or a similar role (highly preferred).
Professional/Advanced English level (spoken

📌 Customer Service Specialist (Santiago de Querétaro)
🏢 Medtrainer
📍 Santiago de Querétaro