Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.
While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
Paid holidays and adaptable, take-it-as-you-need-it paid time off
A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Payment Support Specialist,



you are the external voice to our service professionals (our Pros) on all matters payments-related. You are a great communicator who is comfortable engaging in difficult conversations. You listen well, establish rapport quickly, and can transmit complex information in a straightforward manner. You support investigations into high-risk accounts and transactions and troubleshoot technical errors. As a direct connection to our Pros, you are responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
Point of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions)
Assist pros with secu

📌 Payment Support Specialist (México)
🏢 Housecall Pro
📍 México