At Tiffany & Co., joy is central to everything we do, from crafting our
exceptional pieces to inspiring clients to express and celebrate the many facets
of love. It’s a skill that we’ve been perfecting since 1837, one empowered by
our daring vision and entrepreneurial spirit. Together, each generation of
employees honor our past while dreaming of our future.

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue
Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co.
have defined style and celebrated the world’s great love stories.

The Retail Coach will partner with designated store leaders and retail teams to
observe, monitor, and coach teams to ensure Tiffany client experience is
delivered consistently, and brand attitudes are demonstrated. Through thoughtful
planning of training sessions, partnership with store leadership, on the job
coaching and follow up, the Retail Coach will ensure the selling and clienteling
skill sets are adopted and demonstrated by the retail teams confidently &
skillfully, to meet business needs.



The goal is to create Tiffany Brand
Ambassadors who are curious and passionate about our clients, the brand,
products and have a strategic and optimistic approach to selling and client
development.

Responsibilities

Coaching for Client Experience

* Align with Retail Goals to implement and drive changes and elevation in
Client Experience.
* Monitor and observe daily client interactions on the sales floor. Provide
feedback to the retail sales team and update Coaching Log as evaluated
against Tiffany knowledge, client experience, selling skills and attitude
benchmarks/best practices.
* Ensure brand behaviors are demonstrated on the sales floors as company
standard including but not limited to grooming, image and etiquette, store
presentation standards, etc.

Coaching for Performance

* Partner with store leaders to identify store opportunities through
observation, sales dashboards and NPS.
* Create

📌 Retail Field Coach (Ciudad de México)
🏢 Tiffany
📍 Ciudad de México