Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit integral 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.Key ResponsibilitiesOperational Responsibilities* Oversee daily AR disputes activities including outreach, follow-up, prioritization, and aging management.* Manage dispute resolution workflows, including root-cause identification and coordination with business partners.* Utilize HighRadius tools (CLS, DMS, EIPP, CAA), SAP S/4HANA and Emagia to manage accounts, document actions, and monitor KPIs.* Ensure compliance with credit & collections policies, escalation protocols, and internal controls.* Support escalations related to large past-due balances, critical disputes,



or customer experience issues.Stakeholder Collaboration* Work closely with Sales, Customer Service, and Billing teams to resolve disputes and drive cash performance.* Communicate effectively in English with stakeholders across the Americas, including Finance and on-site O2C leadership.* Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.Continuous Improvement* Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.* Support adoption and optimization of HighRadius tools and automation features.* Provide recommendations on workflow improvements and customer issue prevention.Required Qualifications* Bachelor’s degree in Finance, Accounting, Business Administration, or related field.* 3-5 years of experience in AR Collections, Dispute Management, or related O2C roles.* Working knowledge of HighRadius (CLS, DMS, E

📌 AR Disputes Senior Analyst (Nuevo León)
🏢 Ebro Electronic
📍 Nuevo León