Job description:

Job Description
We are looking for Customer Service Representatives (CSR) to support our operations.
This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.
Key Responsibilities͏
Handle inbound and outbound customer interactions via phone, email, chat, and other communication channels.
Assist members with questions related to benefits, coverage, eligibility, claims, and healthcare services.
Research and resolve member inquiries, complaints, and escalated issues in a timely and professional manner.
Educate members on plan policies, procedures, available programs, and self-service resources.
Document all interactions accurately within CRM and healthcare administration systems.
Coordinate with internal departments such as Claims, Billing, Enrollment, and Provider Services to resolve complex issues.
Meet established service level agreements (SLAs), quality standards, and productivity goals.




Ensure compliance with HIPAA and all applicable healthcare regulations.Maintain a member-first approach while delivering high-quality customer support.
Requirements͏
6 months to 3 years of experience in Customer Service.
English Advanced level.
High School graduated.
Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience.
Fair written and verbal communication skills.
Critical thinking and logical thinking.
Ability to multitask and work under pressure.
Thinks outside of the box.
Demonstrated ability to be a fast learner and diligent worker.
Problem solving abilities.
͏Type of work, schedule and our offer
This is a on-site position
Schedule
Monday to Friday from 6 AM to 8 PM (general/rotative shift but 24/7 availability).
What we offer
Salary: Up to $18,500 monthly.
Life insurance
Major medical insurance
Dental and vision plan
30 days Christmas Bonus
Food Vouchers
2 Extra PTO days per year
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📌 Customer Service Representative (Guadalajara)
🏢 Wipro
📍 Guadalajara