Head of Client Operations – Cold Email, Client Success & Startup Operations
Position Type: Full-Time, Remote
Working Hours: Versátil with U.S. Time Zone Collaboration
About the Role
At Pavago, one of our clients is hiring a Head of Client Operations to own client delivery, cold email campaign performance, retention, and operational execution inside a fast-growing startup.
This is not a traditional project management or client support role.
You’ll take direct ownership of:
Client relationships and satisfaction
Cold email campaign performance
Retention and churn prevention
Deliverability and campaign infrastructure
Client delivery systems
Operational processes and scalability
You’ll work directly with the founder, developers, outreach teams, and operations to ensure campaigns produce measurable results while improving the systems required to support rapid growth.
If you’ve worked inside a cold email agency, lead generation company, outbound growth business, or fast-growing startup and can personally troubleshoot campaigns rather than simply coordinate others, this role is a strong fit.




What You’ll OwnClient Relationships & Retention
Own relationships across 20–30 active client accounts
Serve as the primary point of contact throughout the client lifecycle
Lead:
Client check-ins
Strategic conversations
Performance discussions
Ongoing communication
Set and manage client expectations proactively
Identify churn risks before they become problems
Build trusted, long-term relationships with clients
Ensure clients remain informed, supported, and confident in delivery
Take direct accountability for client satisfaction and retention
Cold Email Campaign Performance
Review campaign performance across active client accounts
Diagnose and improve:
Underperforming campaigns
Low reply rates
Poor meeting conversion
Deliverability problems
Inbox placement issues
Weak messaging
Quality-check campaigns before launch
Ensure campaigns are technically and strategically ready to send
Review an

📌 Head of Client Operations (México)
🏢 Pavago
📍 México