Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-through, resolve billing issues, and support accounts receivable operations.
This is not a passive customer support role.
You’ll take ownership of:
Collections and payment follow-ups
Billing issue resolution
Accounts receivable case management
Customer communication
CRM accuracy and documentation
Cash flow protection
You’ll work closely with customers, billing teams, operations, and leadership to ensure outstanding invoices are resolved, payments are collected, and customer accounts remain accurate.
If you’re persistent, organized, detail-oriented, and confident communicating with customers about payments, this role is a strong fit.
What You’ll OwnCollections & Payment Follow-Up
Execute daily outbound collections through:
Phone calls
Email




Follow up consistently on outstanding balances until:
Payment is received
A clear payment commitment is secured
Maintain disciplined follow-up across past-due accounts
Help reduce:
Aging balances
Delinquent accounts
Delayed payments
Identify opportunities to transition customers to auto-pay
Maintain visibility into payment commitments and collection status
Accounts Receivable Case Management
Investigate customer billing and payment discrepancies
Identify the root cause of issues rather than applying temporary fixes
Open, manage, and resolve cases within Salesforce or similar CRM systems
Maintain clear case documentation, including:
Issue summaries
Investigation notes
Customer communication
Resolution details
Confirm customers understand the resolution before closing cases
Ensure cases progress without unnecessary delays
Billing Issue Resolution
Investigate issues involving:
Invoice discrepancies
Incorrect charges
Account setup errors

📌 Receivables Support Representative (México)
🏢 Pavago
📍 México