ITAM and Integration Specialist

Role Summary: The ITAM and Integration Specialist is responsible for delivering ServiceNow Hardware Asset Management (HAM), Software Asset Management (SAM), and ServiceNow integration solutions. This role combines ServiceNow development, integration engineering, automation, asset lifecycle management, data governance, and platform best practices to support business transformation.

Key Responsibilities

Implement and configure ServiceNow HAM and SAM out-of-the-box (OOB) capabilities, covering the complete asset lifecycle from procurement, inventory, deployment, maintenance, compliance, and retirement.
Configure and manage hardware and software catalogs, asset models, stockrooms, inventory controls, software entitlements, license compliance, and reporting.
Establish governance for hardware models, software models, manufacturers, model categories, normalization, and standardization processes.
Maintain data quality and lifecycle alignment between Asset Management, CMDB, Discovery, and Inventory sources while preventing duplication.




Configure and support Tier-1 software publishers (Microsoft, Oracle, SAP, Adobe, IBM) including licensing, entitlement, and compliance requirements.
Build and support integrations with third-party SAM/HAM tools, endpoint management solutions, MDM platforms, procurement systems, and enterprise applications using REST, SOAP, SSO/OKTA, and related technologies.
Develop and customize ServiceNow solutions using JavaScript, AngularJS, Service Portal widgets, client-side and server-side scripting.
Design and implement transform maps, data migration solutions, batch integrations, and file-based integrations (MFT/SFTP).
Support operational readiness through documentation, runbooks, stakeholder training, testing (unit, regression, and UAT), deployment, and production support.
Apply strong knowledge of CMDB, Discovery, Asset Management, software compliance, and IT asset lifecycle best practices to deliver scalable and m

📌 ServiceNow ITAM and Integration Specialist (Guadalajara)
🏢 Infosys
📍 Guadalajara