The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of general teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Senior Associate in the Acceleration Center - Commercial & Service Excellence (CSX) - Contact Center Operations, you will play a pivotal role in enhancing customer experiences by analyzing client needs and developing customer-centric solutions. Within our Advisory practice, you will focus on creating seamless and personalized experiences that drive customer satisfaction and loyalty. As a Senior Associate, you will leverage your growing knowledge of business operations to identify opportunities that contribute to the success of our firm.



You will motivate and inspire others, coaching team members to deliver quality work and manage performance effectively.

In this role at PwC Acceleration Center Mexico, you will be responsible for taking ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will also mentor others, using the review of work as an opportunity to deepen the skills of team members. By embracing technology and innovation, you will enhance your delivery and encourage others to do the same. This position offers a chance to build meaningful client connections and develop a deeper understanding of the business context, all while navigating complex situations and growing your personal brand.

Responsibilities

Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
Designing customer journey maps to create seamless and personal

📌 Acceleration Center (Guadalajara)
🏢 PwC México
📍 Guadalajara