Position:
Sr Customer Support Associate
Job Description:
Arrow Electronics is a general provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.
A Fortune 148 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price.



Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
Join our Customer Support team in Guadalajara
What You'll Be Doing:
Act as communication coordinator from the Service Centre towards assigned customers.
Manage both EDI and manual customer order entry.
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
Manage compliance with export rules for controlled products, including preparation of export licenses.
Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
Manage customer returns / RMA and invoice discrepancies.
Communicate with the customers regarding order confirmation, shipping and tracking information.
Create and send out defined

📌 Sr Customer Support Associate (San Pedro Tlaquepaque)
🏢 Arrow Electronics
📍 San Pedro Tlaquepaque