Customer Operations Representative -Weekend Shift

Reports To: Customer Operations Manager

Location: Monterrey, Mexico

Environment: Hybrid (2 days in office; 2 remote)

Work Schedule

This is a full-time, hybrid position working Friday through Monday. Employees will work onsite on Mondays and Fridays from 8:00 AM to 5:00 PM, and remotely on Saturdays and Sundays from 7:00 AM to 2:00 PM. Flexibility may be required based on business and coverage needs. But flexibility is available based on coverage.

The Company and the Employee agree that the Employee's working hours may be scheduled and distributed in accordance with applicable labor laws and within the maximum legal limits, in order to provide the Employee with two afternoons off per week (or two full days off per week, as applicable), subject to business needs.

Training Schedule

During the first two weeks of employment, training will be conducted onsite, Monday through Friday, from 7:00 AM to 4:00 PM.

Who We Are

Recognized by Gartner in their Modern 4PL Market Guide,



Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose Of Your Work

As a Customer Operations Representative working within Redwood Multimodal (one of our entities), you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, s

📌 Customer Operations Representative (Monterrey)
🏢 Redwood Logistics
📍 Monterrey