Customer Operations Manager
Locación: Mexico City
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, drive progress, and act with speed as the global leader in eye care. Here, you will be recognized for your commitment and contributions and see your career like never before. Together, we go beyond to make an impact on the lives of our patients and customers. We foster an inclusive culture and are seeking diverse and talented individuals to join Alcon.
This position is part of Alcon’s Sales and Sales Support team, a group dedicated to facilitating access to our products across all channels, with the goal of improving customer satisfaction alongside eye care professionals, ultimately helping people see brilliantly.
The Customer Service Manager is primarily responsible for delivering an exceptional customer experience through personalized service and proactive communication. In this role, you will track orders, resolve inquiries, manage order processing for pharmacies, and coordinate the implementation of the value proposition.



This position requires collaboration with the sales network and the management of stock assessments, product replacements, and order processing on the platform.
In this role, a typical day includes:
Coordinating activities to deliver high-quality customer service and ensure order integrity.
Ensuring service excellence to internal stakeholders, customer service management, the sales force, and customers.
Receiving and processing sales orders, prioritizing emergency orders, and managing special shipping requests.
Overseeing shipment and handling of materials to enhance customer satisfaction.
Determining correct customer accounts for order processing and ensuring timely billing.
Contributing to strategic support for business growth and operational efficiency.
Supporting country strategy and programs by gathering feedback from Commercial Operations and Integral Manufacturing & Supply (GMS).
Complyi

📌 Customer Operations Manager (Ciudad de México)
🏢 Alcon
📍 Ciudad de México