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As a Volume Licensing Support Representative - LATAM (Portuguese Language) at Capgemini , you will serve as a trusted advisor supporting Microsoft licensing and contracting activities across the Latin America region. You will collaborate with sales teams, resellers, commercial executives, and internal stakeholders to help drive licensing opportunities from negotiation through contract execution while ensuring compliance with Microsoft policies and program requirements.
This role requires a strong understanding of licensing programs, sales support processes, contract management, and stakeholder engagement. You will be responsible for interpreting licensing scenarios,



supporting deal execution, and helping customers and partners navigate complex contracting requirements.

Support and help lead licensing deal negotiations through contract signature and invoicing processes.
Provide licensing guidance to resellers and internal stakeholders on complex contract and licensing scenarios.
Assist with contract-related activities, including contract termination requests, third-party hosting scenarios, and licensing compliance questions.
Provide coverage for Microsoft Commercial Executives and team members during absences by supporting ongoing opportunities and licensing discussions.
Review and validate customer inquiries to ensure solutions align with Microsoft policies, sales guidance, licensing programs, and compliance requirements.
Support Commercial Executives (CEs) and Operations Managers (OMs) throughout the deal lifecycle.
Act as an informal approval authority and escalatio

📌 Support Representative (México)
🏢 Capgemini
📍 México