About the Role
ITIL certified
Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Responsibilities
- Incident management
- P1 Bridge management
- Support the design, development, delivery and management of communications.
- Conduct impact analyses, assess change readiness and identify key stakeholders.
- Provide input, document requirements and support the design and delivery of training programs.
- Complete change management assessments.
- Identify, analyze and prepare risk mitigation tactics.
- Identify and manage anticipated resistance.
- Consult and coach project teams.
- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.




- Support and engage senior leaders.
- Coach managers and supervisors.
- Support organizational design and definition of roles and responsibilities.
- Coordinate efforts with other specialists.
- Integrate change management activities into project plan.
- Evaluate and ensure user readiness.
- Manage stakeholders.
- Track and report issues.
- Define and measure success metrics and monitor change progress.
- Support change management at the organizational level.
- Manage the change portfolio.
- Excellent Communication.

Equal Opportunity Statement
Include a statement on commitment to diversity and inclusivity.

📌 Incident Manager (Ciudad de México)
🏢 Mriti InfoSystems
📍 Ciudad de México