About the Role
Cash is a broadly adopted payment method around the world, in spite of the recent growth of digital ones. It is an important payment solution across multiple segments of our users, but mainly within unbanked and underbanked people. Cash's specific characteristics make its operation unique and it deserves special attention. The Cash Team is responsible for ensuring a healthy operation for cash payments and aims at optimizing processes and user experience in order to have the best value for all users.
We are looking for a Sr Manager of Cash Operations who will join the Global Payment Operations team. This person will create and implement the strategy of cash payments focused on collections methods as well as features that enhance the cash UX across all lines of business. This is a meaningful role aimed at delivering optimization of processes with a customer‐centric approach, prioritizing user engagement as well as profitability. The ideal candidate would require a combination of stakeholder management, strategic thinking, problem solving, quantitative analysis,



and interpersonal skills to work with cross‐functional teams across different territories and to communicate effectively with senior stakeholders.
What the Candidate Will Need / Bonus Points
- Build the strategy to make payments in cash a sustainable and frictionless payment method at Uber. Leverage data to identify main pain points and design a set of initiatives to be executed in collaboration with cross-functional -local, regional and integral- teams
- Build and/or enhance reporting tools to track down key results. Produce ad hoc analysis to deep dive on specific topics related to cash payments
- Design and implement processes with the objective of ensuring a frictionless operation of cash payments - Collaborate with regional and local teams in diverse initiatives related to enable and/or optimizing cash operations
- Map existing processes and identify areas of improvement. Take the lead on prop

📌 Cash Payment Ops Sr Manager (Ciudad de México)
🏢 Uber
📍 Ciudad de México