POSITION OBJECTIVE

Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting and managing IT

ensuring timely resolution and effective communication with business users across regions.

Ensures that proposed solutions are aligned with business strategies, comply with general IT standards, architecture

& governance and follow best IT practices to deliver scalable, secure and value‑driven outcomes.

ROLE & RESPONSABILITIES:
Analyze business needs to identify real problems, objectives and value drivers.

Challenge and refine requests to ensure alignment with business strategy and IT roadmaps.

Translate business requirements into clear functional requirements, user stories and acceptance criteria.

Ensure requirements are complete, consistent, traceable and prioritized.

Propose functional solutions aligned with approved tools, platforms and enterprise architecture standards.

Assess solution options considering value, scalability, cost, risk and global reuse.

Ensure solutions comply with IT governance, security, data and compliance policies.





Collaborate with other IT technical teams to validate feasibility and design choices.

Balance global standardization with regional business needs.

Accurately classify, prioritize, and document tickets according to ITSM processes.

Ensure timely resolution of tickets within defined SLAs.

Escalate tickets to Level 2/3 support with complete analysis and context when required.

Identify recurring incidents and contribute to root cause analysis and problem management.

Propose corrective and preventive actions to reduce incident recurrence.

Create and maintain knowledge articles and troubleshooting documentation.

Contribute to continuous improvement of support processes and service quality.

Support functional teams by clarifying requirements during build and test phases.

Contribute to functional test cases and support User Acceptance Testing (UAT).

Validate delivered solutions against bu

📌 Business Analyst (Santiago de Querétaro)
🏢 Brp
📍 Santiago de Querétaro