Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities

Service Delivery Excellence
- Coordinate daily operation and support the Sr. Manager, People Services, Americas in delivery
- Act as the first escalation point for Analyst, People Services on Tier 2 inquiries and process execution issues.
- Handle complex employee and manager inquiries escalated from Tier 1 and Tier 2 support channels.
- Investigate and resolve data discrepancies, routing unresolved issues to appropriate teams.
- Support onboarding and functional training for new team members.
- Generate reports, data files, and audits as required by internal stakeholders or third-party vendors.




- Act as regional focal points or representative for assigned improvement projects.
- Maintains Knowledge Base by keeping SOP documentation up to date and by training People Services team members in changes to HR processes.

Operational Efficiency & Continuous Improvement
- Support the People Services leadership team in optimizing case handling and transaction accuracy across the employee lifecycle.
- Leverage technology and automation to improve service efficiency, scalability, and accuracy.
- Identify and recommend process improvements to General Process Experts of relevant areas, in alignment with global frameworks.

Compliance & Policy Adherence
- Ensure adherence to standard operating procedures, company policies, and local labor regulations.
- Support internal and external audits by providing accurate documentation and data.
- Monitor process compliance and escalate risks or gaps as n

📌 Sr. Analyst, People Services Americas (Isla Guadalupe)
🏢 Xylem
📍 Isla Guadalupe