In Odoo we believe in diversity, inclusion and excellence in customer service.

We are looking for passionate people who share our vision and are willing to make a difference

This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome

About the job:
Odoo is the world's top open-source ERP SaaS, and Functional Support is the key to our future success

We're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.

Responsibilities:
- Create solutions and effectively communicate (written, verbal) with customers through our ticketing system, live chat and phone calls
- Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
- Gather feedback: our product team loves to crank out features that our users are asking for
- Boost Customer Satisfaction and productivity.

Must-Have:
- Bachelor's degree
- Passion for software products




- Bilingual proficiency
- Ability to communicate technical concepts clearly and effectively, both written and orally
- Ability to learn
- Critical learning and social setting.

Nice to Have:
- Business experience at an ERP
- Experience/knowledge with tickets-support
- Sociable and outgoing

What we offer:
- Starting salary from $22,000 MXN (based on competencies and experience)
- Adaptable working hours
- Hybrid work
- Health insurance
- Life insurance
- Christmas bonus
- Vacations
- Unlimited sick-days
- Extended maternity/paternity permission
- Continuous training
- Great work environment
- Sponsored events
- Total Pass
- Fruit, coffee and snacks
- Wellness program

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a

📌 Bilingual Customer Support (Miguel Hidalgo)
🏢 Odoo
📍 Miguel Hidalgo