Descripción y detalle de las actividades

We are looking for an enthusiastic Junior Technical Support Specialist to join our growing IT team. In this role, you will be the first line of defense for resolving hardware, software, and network issues while providing exceptional customer service.

Key Responsibilities
- Diagnose and resolve hardware, software, and connectivity issues on Windows devices.
- Assist users with Microsoft 365, Google Workspace, password resets, and Outlook-related issues.
- Guide non-technical users through step-by-step remote troubleshooting sessions.
- Escalate complex technical issues to Tier 2 Support when necessary.

Experiência y requisitos
- Fundamental knowledge of operating systems (Windows and macOS) and basic networking concepts (Wi-Fi, TCP/IP, DNS).
- Strong hardware troubleshooting skills (peripherals, PC components, and printers).
- Exceptional customer service skills,



with the ability to remain calm and patient in challenging situations.
- Excellent verbal and written communication skills, with the ability to explain technical concepts in simple terms.
- CompTIA A+ certification or the Google IT Support Professional Certificate is preferred but not required.
- Intermediate English proficiency.
- Knowledge of Google Apps Script programming is a plus but not required.

Beneficios
- Ventajas de acuerdo a la LFT

Número de vacantes 1

Área Administración

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Salario mensual neto $12,344 - $13,000 MXN

Estudios Carrera con título profesional

InglésHablado: Intermedio, Escrito: Intermedio

Disponibilidad p. viajar No

📌 Junior Technical Support (Tijuana)
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