Job Summary

Responsibilities
- Monitor and work incoming support tickets (ServiceNow), ensuring necessary IT systems are operating as expected and end user experience is optimal
- Manage VMware, Linux (Ubuntu, CentOS, Red Hat) and Microsoft Windows systems in a production data environment.
- Create and maintain necessary documentation on systems and processes.
- Maintaining/repairing infrastructure components under IT control in concert with the appropriate vendors to provide 100% availability of service.
- Recommending and implementing changes supported by evidence collected from thorough performance analysis.
- Implement automation for repetitive tasks where possible.
- Work as an effective member of the general IT team with mínimal supervision.
- Complete changes and maintenance as required.

Required Skills and Competencies
- Task oriented and required attention to detail
- Self motivated and stays current with new technology
- Experience with an enterprise support ticketing system, ServiceNow experience a plus




- Ability to exercise good judgment in determining work and problem resolution priorities and approaches
- Experience with PowerShell scripting and infrastructure automation software and procedures
- Experience managing Windows and Linux servers in a production data center environment
- Understanding of networking technologies and its impact on servers and automated manufacturing
- Project management capabilities
- Ability to communicate clearly to understand and disseminate project requirements

Education and Experience
- Bachelor’s Degree or equivalent work experience
- 4+ years of Microsoft Windows and/or Linux system administration including Windows Server versions since 2012
- Experience with Active Directory, Group Policy and SQL Server
- Experience with data backup, data retention, and disaster recovery exercises
- Experience with VMWare installation and maintenance
- Experience in validated medical devices or FDA regulated operations a plus
- Know

📌 System Administrator (Guadalajara)
🏢 Insulet
📍 Guadalajara