A Snapshot of your day

How You'll Make an Impact
- 40% Warranty & Claim Management- Manage the end-to-end lifecycle of warranty claims, from initial client report to final resolution and closure.
- Coordinate with internal departments such as manufacturing, engineering, and logistics to gather information and facilitate claim processing.
- Maintain accurate documentation and tracking of all warranty cases, ensuring data integrity for reporting and analysis.
- Evaluate claims against warranty policies and technical specifications to determine validity and required actions.
- 40% Root Cause Analysis & Corrective Action- Lead investigations into customer non-conformities to identify the fundamental root cause using structured problem-solving methodologies (e.g., 8D, 5 Whys).
- Develop and collaborate on the creation of corrective and preventive action (CAPA) plans with relevant operational teams.
- Track and ensure the timely implementation and verification of corrective actions to prevent the recurrence of issues.




- Analyze trends in warranty data and non-conformities to identify opportunities for systemic process and product improvements.
- 20% Client Communication & Service Improvement- Act as the primary point of contact for clients regarding warranty claims, providing timely updates, feedback, and formal responses.
- Facilitate continuous dialogue with customers to manage expectations and report on the progress of their claims and related corrective actions.
- Collaborate in the development of follow-up action plans aimed at enhancing overall service quality and client satisfaction.
- Prepare and present reports to management and clients on warranty performance, issue resolution, and improvement initiatives.

What You Bring
- Bachelor’s degree in Industrial, Mechanical Engineering or related field + 5-8 years in quality/project management within manufacturing
- Strong expertise in root cause analysis, Quality Management Systems (QMS), and structured problem-solvi

📌 Warranty Project Manager (Santiago de Querétaro)
🏢 Siemens Energy
📍 Santiago de Querétaro